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Support
Our complete portfolio of services covers the entire solution lifecycle and has been developed to assist customers in reducing total cost of ownership, lowering risk and improving business value. We provide access to skilled technical engineers and flexible, easy-to-use telephone and Web resources for timely, effective assistance.
Our OnlineTicketing System streamlines how we communicate with our customers. It brings in customer conversations from multiple channels like phone, email, and social media into a single, easily accessible location where you get all the context you need.
Support Options
Find the option that’s right for you.
Basic Support
This is the traditional model of IT support and exactly as the name suggests, the client reports a breakage and the IT provider fixes it.
- Support will typically be charged for on a time and materials used basis.
- Commitec will either charge on a Pay As You Go basis or...
- Hours in advance which will be eaten into with each fix that is carried out.
- With this model the client takes on the risk of the costs of downtime and repairs.
Dedicated Desk Support
Grab any desk in the common area — 1 day/mo included. Bring your device, pick a seat, and get to work. Also includes:
- IT Support Helpdesk
- Backup provision and management
- Reporting on the health of your IT Systems
- Strategic Advice
Online ticketing system
A ticketing system is a software program that a customer support team uses to create, manage, and maintain a list (or lists) of customer problems.
- Omnichannel support
- Ticket routing, categorization, and tagging
- Tracking and measurement
- Integrations
- Knowledge base management
- Live chat
Personalised support.
We are committed to helping ensure that our clients are successful at achieving their goals and gaining maximum value from our solutions.
Dedicated Customer Support
Commitec provides essential support services including 24/7 technical assistance, powerful proactive support resources, and product updates. Contact us to get more information.
